Order Fulfilment by PaakPOD- Fuel Your Growth With PaakPOD

Frequently Asked Questions (FAQ)

A fulfilment business provides services to store, pick, pack, and ship products on behalf of e-commerce companies.

When a customer places an order on your website, the details are sent to us. We pick, pack, and ship the products to the customer’s address.

We can handle a wide range of products, including small items, apparel, electronics, and more.

Yes, we provide both domestic and international shipping options.

Orders are usually processed within 24 hours after PaakPOD receives them.

Yes, we offer close to 200 integration with popular e-commerce platforms to streamline the order processing.

We use advanced inventory management software to track stock levels in real-time. The PaakPOD inventory system will send you an email every evening detailing your inventory levels and PaakPOD will even send you alerts for reordering.

Yes, our system allows you to monitor inventory levels and receive updates through a user-friendly dashboard.

Our system will notify you when stock is running low so you can reorder and prevent any disruptions.

Yes, we can distribute your inventory across multiple warehouses for faster and more cost-effective shipping.

We partner with major shipping carriers such as The Royal Mail, FedEx, UPS, DHL, and USPS to provide a variety of shipping options.

Shipping costs are typically based on factors like package size, weight, destination, and shipping speed.

We handle returns and exchanges according to your specified policies and or method statement. We inspect all returned items before restocking.

f a customer receives a damaged or incorrect item, we will work with you to provide replacements and handle the return process.

Our pricing model usually includes a combination of storage fees, pick and pack fees, and shipping charges.

No, we are transparent about our fees, and there are no hidden charges.

Yes, we offer volume-based pricing for clients with larger quantities of orders. For example if you are batch shipping the same product to multiple customers we can offer you a discount.

We will issue you with weekly shipping cost invoices to cover the costs of couriers and monthly invoices for our services. All invoices detail services utilised and associated costs.

Our warehouses have security measures in place. We have CCTV, access control, alarm systems and a 24 hour manned gate house at the front of our business park to protect your inventory.

Yes, we offer quality control services such as inspections, labelling, and custom packaging.

Absolutely, we offer custom packaging options to help reinforce your brand identity.

Yes, we can assemble products and create kits according to your specifications.

The onboarding process varies depending on your needs but usually takes a few weeks to set up integration and logistics.

Yes, our team will guide you through the setup process and provide necessary support.

We use advanced inventory management and order processing software to optimise efficiency and accuracy.

Yes, our system provides detailed reports on inventory levels, order history, and shipping metrics.

Yes, Packing Parcels On Demand is exactly that, our infrastructure is designed to handle fluctuations in order volume during peak seasons.

Simply let us know your increased needs, and we will adjust our operations accordingly.

We provide email and phone support for any questions or concerns you may have.

Yes, you will be assigned a POD manager. Our POD managers are the people who will pick, pack and dispatch your orders everyday. You will know your POD manager by name and you will be able to contact them with fulfilment related queries during office hours.

Returned items are inspected, and if appropriate, they are restocked. If not, we can coordinate disposal or return to the manufacturer.

Yes, we provide environmentally friendly packaging solutions upon request.

Yes, we can integrate with various e-commerce platforms to ensure seamless inventory updates.

We can work with your preferred carriers or provide recommendations based on your needs.

Depending on the complexity of the order, fulfilment typically takes between 1 to 2 business days.

We use encryption and secure protocols to protect customer data during order processing.

Yes, we can fulfil subscription box orders and manage recurring shipments.

We prepare in advance for peak seasons to ensure timely processing and delivery.

Yes, we can integrate EDI systems for seamless communication between your business and ours.

Yes, we offer API access for clients who want to integrate our services directly into their systems.